1. Scope

These General Terms and Conditions apply to all business relationships, contracts, and services between BOLDLY OG (Nordbahnstrase 13/180, 1020 Vienna, Austria) and our clients, unless expressly agreed otherwise in writing. They form the basis of all offers, orders, and agreements.

2. Services Provided

BOLDLY OG provides marketing consulting, content creation, event planning, and related services. The scope and details of services are specified in individual offers, contracts, or written correspondence.

3. Conclusion of Contract

A binding contract is formed when the client accepts an offer in writing (including by email or messaging) or when BOLDLY OG begins to deliver the agreed services. Minor deviations in service execution do not constitute a breach of contract.

4. Prices and Payment

Unless stated otherwise, all prices are in Euro (EUR) and exclude VAT (if applicable). Invoices are due within 14 days of the invoice date unless a different payment schedule has been agreed. In case of delayed payment, BOLDLY OG reserves the right to charge statutory interest and reminder fees.

5. Client Responsibilities

The client is obliged to provide all necessary materials, feedback, and access required for the fulfillment of the agreed services in a timely manner. Delays caused by missing input from the client may extend delivery times accordingly.

6. Copyright and Usage Rights

All content created by BOLDLY OG remains the intellectual property of BOLDLY OG until full payment has been received. After payment, the client receives non-exclusive, non-transferable usage rights as defined in the contract. Any resale or unauthorized use is prohibited.

7. Confidentiality

BOLDLY OG treats all confidential information received from clients as strictly confidential. This duty remains in force even after the end of the business relationship.

8. Liability

BOLDLY OG is liable only for damages caused intentionally or by gross negligence. In the case of slight negligence, liability is limited to foreseeable damages. Liability for indirect damages, loss of profit, or third-party claims is excluded unless otherwise required by law.

9. Cancellation and Withdrawal

The client may cancel services up to 7 calendar days before the agreed start date free of charge. For later cancellations, BOLDLY OG reserves the right to charge for any work already performed or resources committed. For digital products or online services, cancellation is only possible under the conditions specified in the product’s own refund policy.

10. Jurisdiction and Applicable Law

All agreements are subject to Austrian law. The place of performance and jurisdiction for all disputes is Vienna, Austria.

11. Severability Clause

Should any provision of these terms be invalid or unenforceable, the validity of the remaining provisions remains unaffected. The invalid clause shall be replaced by a valid one that best reflects the original economic intent.

12. Use of Client Materials for Portfolio Purposes

By entering into a business relationship with BOLDLY OG, the client grants the agency the right to use selected content (such as visuals, screenshots, designs, or campaign results) created during the collaboration for BOLDLY OG’s own portfolio, website, presentations, and social media channels. This does not apply to unpublished or confidential content. The client may request in writing that this permission be revoked. A processing fee may apply for the removal of previously published materials.

13. Data Retention and Deletion

All client-related files, folders, and digital content will be stored for six (6) months after project completion or contract termination. After this period, all content will be permanently deleted unless otherwise agreed. During this time, clients may request a copy of their content.

14. Additional Services and Refund Policy

For individual consultations, workshops, online products, and digital tools, separate terms may apply. These include specific refund, access, and cancellation conditions, which will be provided to the client before purchase. Clients are responsible for reviewing and accepting these terms before confirming the service.

15. Termination of Ongoing Cooperation

In the case of ongoing cooperation (e.g., monthly retainers), either party may terminate the agreement with written notice at least two (2) weeks before the end of the current service month. If notice is not given in time, the agreement automatically renews for the following month under the same conditions.